Questions, answered plainly
Everything people ask us at the counter, in one place. If your question is not here, call 954-973-7000 and we will answer it directly.
Practical questions
Hours and location
What are your hours?
Summer hours are 8:00am - 6:00pm and winter hours are 9:00am - 5:00pm. Beach rentals are walk up, so there is no reservation to keep.
Pontoon charters run to their own schedule, so call before you plan a day around one.
Where are you located?
Two places, a few blocks apart. Beach rentals and water sports are at 1110 S Ocean Blvd, Pompano Beach, FL 33062. Pontoon charters leave from Santa Barbara Resort at 1308 S Ocean Blvd.
Do you deliver chairs or umbrellas?
No. Beach rentals are arranged at our fixed Pompano Beach location, and pontoon charters leave from the resort dock. We do not deliver to hotels or private beach.
Rentals and requirements
Do I need a licence or a boater test?
It depends on the craft. Jet ski drivers and anyone driving a motorised vessel need Florida’s rental boater test, which takes about 25 minutes online and issues a temporary certificate on the spot. Kayaks, paddleboards and boogie boards need no test at all.
Pontoon charters come with a USCG licensed captain, so the customer is not driving.
Full detail on licenses and waivers.
Do I need a waiver?
One per person on anything with a motor, and one per person on paddle craft too. A parent or guardian signs for anyone under 18. You can do it online before you arrive, which saves a queue.
Is fuel included?
Not with jet skis. You pay for what you burn, settled when you return. Pontoon charters do include local cruising fuel, with a surcharge only on the eight hour Lake Boca trip.
Can I just walk up, or do I need to book?
Walk up is fine for beach rentals and water sports. No reservation is required. In season the jet skis and kayaks go early, so if you have a particular day in mind, book it and skip the wait.
Pontoon charters and the Everglades experiences are booked through our team by phone, because they run to someone else’s schedule.
Weather, refunds and cancellations
What happens if the weather changes?
The two rental types work differently, and this is worth reading carefully.
Beach rentals are weather permitting and carry no rain check and no refund. Beach rentals are weather permitting. We do not offer rain checks or refunds on beach equipment.
Pontoon charters are different. Cancel 48 or more hours before departure for a full refund. Inside 48 hours and no-shows are non-refundable. Weather cancellations are the captain's call and are rescheduled or refunded.
Do you offer rain checks?
No, not on beach rentals. If conditions look doubtful, call 954-973-7000 before you come down and we will tell you honestly whether it is worth the trip.
What are the pontoon charter rules?
Membership, offers and groups
How does club membership work?
There is an annual fee and it unlocks the member column on every rate we publish. It usually pays for itself on a week of chairs or a single full boat charter. See what it covers.
Is there a discount for eating nearby?
Yes. We have flyers up in a few local restaurants, and showing the receipt takes 15 percent off your rentals. See the offer terms.
Can you handle a large group?
Yes. One pontoon takes nine, and we can run several alongside each other. Beach setups can be reserved as a block. Group bookings sets out how it works.
Still stuck? Just call
A person answers, and we would rather answer a question twice than have you arrive unsure.